Terms of Service

At thelucknowchikankari.com, we want to make sure you have a secure and risk-free shopping experience. These Terms and Conditions explain how to use our website (www.thelucknowchikankari.com) in a clear and easy-to-understand way.

Please read them carefully every time you shop with us.

By using this website, you confirm that the information and personal details you provide are correct and real. You also agree to how we handle your information, as explained in our Privacy Policy.

If you don't agree with these Terms & Conditions or our Privacy Policy, please do not use this website.

Privacy

To understand how we handle your information and our business practices, please review our full Privacy Policy here: https://thelucknowchikankari.com/policies/privacy-policy

Website Access

www.thelucknowchikankari.com gives you limited permission to use this site for your personal shopping.

• You cannot download or change any part of the site.

• You cannot use this site or its content for any commercial purpose (like gathering data, downloading, or copying account information for another business).

• You cannot copy, duplicate, reproduce, sell, or use any part of this site (including images, text, or page layout) for commercial purposes without our written permission.

• You cannot use our "Yuvitha or the lucknowchikankari" border logo (which is our trademark) without our written permission.

Please note: Any unauthorized use of this site will immediately end your permission to use it, and we may take other legal action if necessary.

Electronic Communication

By visiting www.thelucknowchikankari.com, you agree to receive communications from us electronically, either through emails or notices posted on our site.

We generally don't accept unsolicited ideas or suggestions. However, if you do provide us with any ideas, suggestions, feedback, or information, please know it will be treated as non-confidential and non-proprietary.

Copyright

All content on this site, including text, images, digital downloads, collections, icons, logos, software, and graphics, is the property of www.thelucknowchikankari.com.

Trademarks

We have a registered trademark for the exclusive use of our "logo" on all our labels, signs, stationery, and advertisements. This logo is specifically associated with products from www.thelucknowchikankari.com.

Any unauthorized or illegal use of our trademark will result in legal action.

Service Availability

Our delivery service for products offered on this website is available worldwide.

Festive Offer / Giveaway

Please note the specific terms for any festive offers or giveaways:

1. Gifts cannot be returned or exchanged. This offer is only valid for online purchases.

2. Any gifted garments might come in random sizes; we cannot offer exchanges for size issues, fit issues, or any defects on these gifted items.

3. The actual gifted garment might look different from any displayed photographs.

4. Offers are valid only while supplies last.

5. Gifted products cannot be exchanged for cash refunds or store credit.

 

Pricing and Payment

• Prices Include GST: All prices you see on our website already include GST (Goods & Service Tax).

• Free Shipping (India): We offer FREE shipping on all orders within India worth ₹5000 or more! (Just a heads-up: this free shipping offer usually doesn't apply during sale periods).

• International Shipping Costs: For international orders, your shipping cost will be calculated and clearly shown at checkout before you finalize your purchase.

• International Duties & Taxes: Please note that any duties or taxes charged by your country are not included in our product or shipping prices. You'll need to pay these directly to the shipping company when your order arrives.

  • Important: If you don't pay these duties and taxes, and the shipment can't be delivered, we unfortunately can't offer you a refund.

• Pricing Errors: While we try our best to ensure all prices on our website are correct, errors can sometimes happen. If we find an obvious pricing error, we're not obligated to sell you the product at that incorrect, lower price.

  • We'll inform you within 3 working days and give you the choice to either confirm your order at the correct price or cancel it.

  • If you choose to cancel, we'll refund your amount within 15 days. If you want to proceed with the corrected price, you'll need to place a new order, and we'll cancel and refund your original one.

• Completing Your Payment: Once you've added items to your cart, just follow our secure payment process and verify your details.

• Modifying Your Order: You can always change your order details before making the final payment.

• Secure Payments: To keep your financial information safe, your credit/debit card details are encrypted. This allows for immediate payment processing when you place your order.

• Confirming Your Purchase: When you click "Authorize Payment," you're confirming that you are the rightful owner of the credit card being used.

• Card Authorization: Credit/debit card payments are subject to verification and approval by your bank or card issuer.

• If Payment Fails: If your payment isn't authorized for any reason, we can't process or deliver your order, and it will be considered canceled.

• No Bank Cheques: We do not accept bank cheques as a form of payment.

  

Payment Methods

We make paying easy! We accept payments through:

• Pay U India: Use all major Credit & Debit Cards, plus popular wallets like Paytm, Freecharge, MobiKwik, HDFC PayZapp, and Airtel Money.

• Stripe: We also accept Mastercard, VISA, AMEX, and Apple Pay.

Cancellation Policy

Changed your mind? No problem!

• An order can only be canceled before it's processed for shipping.

• To cancel, please email us at care@thelucknowchikankari.com or call us at +91 9068557803 with your request.

• Important: We reserve the right to refuse a cancellation if your order has already been processed and dispatched.

• We'll get back to you about your cancellation request within 24 hours.

Exchange / Refund / Return Policy

(Please note: Online orders cannot be exchanged or returned at our physical stores.)

1. Exchange (Only for Orders within India)

Your purchase is eligible for an exchange if:

• It arrived damaged: Please send a photo of the damaged product to care@thelucknowchikankari.com within 48 hours of receiving it.

• You need a different size: If the new size you want is out of stock, we'll give you a coupon code. This code will be valid for 6 months and can be used to buy something of the same value or more from our online store.

• You don't like the style: If the style isn't quite what you expected, we'll issue you a coupon code. This code will also be valid for 6 months and can be used for a purchase of the same value or higher from our entire online collection – giving you plenty of options!

 Policy-

• If your order is eligible for Exchange kindly inform us of the problem by sending us an email at care@thelucknowhikankari.com within 7 days of receiving the order. Our customer care team will get back to you within 48 hours.

• Products bought online cannot be exchanged in stores.

• The Exchange Process takes 9-18 days

• If your order is eligible for Exchange, we will schedule a pickup for the garments within 48 hours of receiving the email. All additional information will be provided via email.

• Please ensure the returned merchandise is unused and has the original packaging, price tag, and invoice.

• We allow multiple size exchanges if we have available stock in your required size.

• If the size you want in exchange is ‘Out of Stock’, you will be issued a coupon code which will be valid for 6 months. The coupon code issued can be used to make a purchase from our complete online collection for the same value or higher. 

• All courier charges for exchanges will be borne by us.

 

Return/Refund (Valid for Both Domestic & International Orders)

You can get a refund if:

• You receive a damaged or defective product.

• We accidentally send you the wrong style or size.

Here's Our Policy:

• If your order qualifies for a return/refund, please email us at care@thelucknowchikankari.com within 7 days of receiving your order. Our customer care team will respond within 48 hours.

• The refund process typically takes 10-15 days.

• If your order is eligible for a return, we'll arrange a pickup from your delivery address within 48 hours of getting your email. We'll send you all the additional details via email.

• Please make sure the returned item is unused and includes its original packaging, price tag, and invoice.

• We'll cover all courier charges for the return.

• The Lucknow Chikankari (Sarala Lata Creations) has the right to inspect any returned product before processing the refund.

• If a refund is issued, the amount will be sent back to your original online payment method within 15 days of your request being verified, subject to your bank's policy.

During Sale Periods

Please note these specific policies during sale events:

• We don't offer exchanges or refunds on discounted products.

• Due to high order volumes during sales, we can't cancel orders because of shipping delays. However, we might cancel an order if the product isn't available.

• For international orders, all duties and taxes will still apply as per your country's rules and you'll be responsible for them.

• If you receive a damaged product or the wrong style during a sale, please contact us via email at care@thelucknowchikankari.com.

 

About Our Handmade Products

Since our products are handmade and use natural processes, you might notice slight, lovely differences in color, finish, or overall look. That's part of their unique charm!

Colors You See Online

We try our best to show our product colors and details accurately. However, the exact color you see on your screen might look a little different in person due to various screen settings.

Wash & Care

Every product page on our website has specific wash care instructions. Please follow these very carefully to keep your garments looking their best.

Finding Your Perfect Size

• We know sizing can be tricky, so each product has its own specific "Size Guide."

• This guide shows essential measurements (like chest, length, and waist) for that particular garment's silhouette.

• Always check the "Size Guide" for each item you order, as sizes can vary. How a garment fits depends on its cut, fabric, and style – some are meant to be snug, others more relaxed.

• Still unsure? Our design team is happy to help you find your perfect size and fit! Reach out to us at +91-9068557803 or care@thelucknowchikankari.com.

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Invoice

You'll get two copies of your invoice:

• A physical copy will come with your products when they're delivered.

• An electronic copy will be emailed to you as soon as your order is confirmed.

Member Checkout

Our Member Checkout feature makes shopping easier and faster for registered members!

Here's how it works:

• When you create an account, you can save your shipping, billing, and payment details.

• This means you won't have to enter them every time you shop!

• We'll save your card details (number, cardholder name, expiry date) exactly as they appear on your card. We will never save your CVV or security code.

• If you save more than one card, the one you saved most recently will be charged by default.

Indemnification

You agree to protect The Lucknow Chikankari (and its directors, employees, and partners) from any claims, damages, or costs that come from your actions or inactions when using this website. This includes legal fees.

Applicable Law

When you visit www.thelucknowchikankari.com, you agree that the laws of India, specifically under the jurisdiction of the U.P. High Court, will apply to these terms and any disputes between you and Sarala Lata Creations or its affiliates.

Disputes

Any disagreement related to your visit to www.thelucknowchikankari.com or products you buy from us will be resolved through confidential arbitration in Bareilly, U.P., India.

Sarala Lata Creations can also seek legal action in any Indian court, and you agree to their exclusive jurisdiction in such courts.

The arbitration will follow the rules of the Indian Arbitration Act, and the arbitrator's decision will be final and legally binding.

Right to Change

www.thelucknowchikankari.com can make changes to our site, policies, and Terms of Use at any time without giving you advance notice. We recommend reviewing our terms and conditions regularly before using our website.

Important Things to Know (Disclaimer)

This website (www.thelucknowchikankari.com) is provided "as is" and "as available." This means we offer it as it currently exists, and we can't guarantee it will always be perfect or available without interruption.

What We Don't Promise (and What You Agree To):

< >Website Operation: Sarala Lata Creations doesn't make any promises or guarantees about how this site will run or about the accuracy of the information, content, products, or materials on it.Your Risk: When you use this site, you agree that you're doing so at your own risk.No Specific Guarantees: As much as the law allows, we don't make any specific promises that our products are perfect for a particular purpose, even if you assume they are.Viruses & Harmful Stuff: We can't guarantee that this site, its servers, or emails from www.thelucknowchikankari.com are free of viruses or other harmful parts.No Liability for Damages: We won't be responsible for any damages you might experience from using this site, including direct, indirect, accidental, or special damages.Errors Can Happen: While we work hard to make sure product details, descriptions, and prices are accurate on our website, mistakes can occur.We Can Correct Mistakes: Because of this, we reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.Order Refusals: We also have the right to refuse any order you place if it's based on incorrect, inaccurate, or outdated information regarding pricing, shipping, payment, or return policies.Any errors or inaccuracies in the content on the website.Any unauthorized access to or use of our secure servers and your personal information stored there.Any interruptions or stoppages of the website's service.Any bugs, viruses, or similar issues that might be transmitted to or through our website by someone else.

Things Beyond Our Control (Force Majeure)

Sometimes, events happen that are completely outside our reasonable control. If these "Force Majeure" events occur, we won't be held responsible for any delays or inability to meet our commitments under an agreement.

These events include, but are not limited to:

< >Strikes or other protests.Civil unrest, invasions, terrorist acts or threats, or war.Natural disasters like fires, floods, earthquakes, epidemics, or pandemics.Major disruptions to transport (like trains, ships, or aircraft).Failure of public or private communication systems.Actions, laws, or restrictions by any government or public authority.

If a Force Majeure situation arises, our responsibilities under any agreement will be paused for as long as the situation lasts. We'll get extra time to fulfill our obligations, equal to the period of the Force Majeure event.

We promise to use all reasonable efforts to resolve the Force Majeure situation or find a way to meet our obligations despite it.